Glossary

Terms used across the qms.best archive — paraphrased, cited, and linked back to the relevant articles.

• Corrective action · ISO 9001:2015 §10.2

  Action taken to eliminate the cause of a detected nonconformity so it does not recur. Distinct from correction, which addresses the immediate effect.

• Nonconformity · ISO 9000:2015 §3.6.9

  Non-fulfilment of a requirement. The requirement may come from a standard, a regulation, a customer contract, an internal procedure, or any other applicable source.

• Process approach · ISO 9001:2015 §0.3, §4.4

  Treating the organisation as a network of interacting processes — each with defined inputs, outputs, owners, and performance criteria — and managing them as a system.

• Quality objective · ISO 9001:2015 §6.2

  A measurable result that the organisation seeks to achieve, consistent with the quality policy and aligned with strategic direction.

• Risk-based thinking · ISO 9001:2015 §0.3.3, §6.1

  An approach that requires the organisation to identify risks and opportunities relevant to the QMS and its outcomes, and to plan actions to address them.